MEMBER CONSULTANT – HEALTH CARE (GAUTENG)

ASI Financial Services (ASI), a group of authorised financial services providers, is seeking a Member Consultant – Health Care to join its Employee Benefits team. The successful candidate will be responsible for delivering professional advice, effective administration, and exceptional service to members across healthcare and employee benefit schemes.

Key Responsibilities

Member Advisory and Support

• Demonstrate a sound understanding of employee benefits, including medical schemes, employee wellness programmes, and expatriation health benefits

• Conduct in-depth assessments of members’ healthcare needs and provide appropriate advice

• Accurately record advice on the CRM system and provide members with a record of advice

• Ensure members understand their benefits, exclusions, and the administration processes of their appointed schemes

• Advise members exiting employment (retirement or resignation) on available healthcare options and refer them to authorised financial planners where applicable

Training and Engagement

• Conduct and arrange on-site member assistance sessions, inductions, and training workshops

• Participate in year-end benefit revisions and medical scheme roadshows

• Prepare and distribute meeting notes following all engagements

Administration and Query Management

• Resolve member and employer queries, escalating complex matters to senior consultants when required

• Maintain accurate records of client communications, attendance registers, queries, and option change forms

• Request and manage information received from medical schemes to support projects

• Assist with billing discrepancies, compliance audits, and claims-related queries

• Provide daily support to members and HR teams, including claims updates and documentation

• Promote additional healthcare products to enhance member benefits where appropriate

Qualifications and Experience

• FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams, Class of Business – Healthcare)

• Minimum of 3 years’ experience in health care administration

• Valid driver’s licence and own reliable vehicle

• Location: Johannesburg

Key Competencies

• Excellent written and verbal communication skills (English)

• Strong customer-focused approach

• Effective problem-solving skills

• High attention to detail

• Ability to work under pressure and meet deadlines

How to Apply

Candidates who meet the above requirements are invited to submit their updated CV to: ebrecruitment@asi.co.za

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