CALL CENTRE AGENT
Are you ready to make a real impact? Join ASI Financial Services (ASI) and be the vital link between us and our valued clients!
ASI Financial Services has an exciting opportunity for a Call Centre Agent.
ROLES AND RESPONSIBILITIES
- Professionally handling inbound queries from clients and relevant third parties
- Ensuring unresolved queries are followed up and resolved within the agreed turnaround times
- Answering inbound calls timeously and delivering accurate, helpful responses
- Managing and resolving email queries as required
- Making outbound calls to collect outstanding information necessary for query resolution
- Following up with clients, providing clear and comprehensive feedback
- Keeping stakeholders updated throughout the query resolution process
- Maintaining accurate records of all client interactions
- Data capturing and accurate documentation of cases
- Supporting ad hoc tasks and administrative functions as and when required
- Keeping up-to-date with product knowledge through ongoing assessments and internal learning
Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior
JOB REQUIREMENTS
- Matric (Grade 12) is required
- RE5 qualification required
- A relevant tertiary qualification is advantageous
- Minimum 12 months of call centre experience
- Proficient in English and Afrikaans languages (advantageous)
- Excellent numeracy and literacy skills
- Clear, professional verbal and written communication
- Previous experience in the healthcare or medical insurance industry is a strong advantage
KEY COMPETENCIES
- Client-focused with a commitment to service excellence
- Strong numerical and verbal reasoning ability
- Active listening skills, with the ability to accurately identify problems
- Assertive yet patient and tolerant when managing client expectations
- Proactive problem-solver, showing initiative and ownership
- Excellent time management and organisational skills
- High level of professionalism and accountability
- Strong attention to detail and accuracy in all work
Send your latest CV and a motivational letter on why you would be a good fit for the above role to recruitment@asi.co.za